Urgent Openings For Team Leader operations,2+yrs,Gurgaon/Delhi/Noida job in Delhi, Gurgaon, Noida by OnPoint Corporate Services for 2 - 7 Years Experience

Urgent Openings For Team Leader operations,2+yrs,Gurgaon/Delhi/Noida

OnPoint Corporate Services

2 Years - 7 Years
2.00 - 4.50 Lacs p.a.
Delhi, Gurgaon, Noida

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Posted: 29/07/2022

Job Description

Min.1yr exp on papers as Team Lead for voice/outbound process
Responsible for providing floor support &team performance
Resolve agent &customer issues
Understanding of Metrics requirements&targets

Required Candidate profile

Excellent communication skills
Hands on experience of Team Handling,C-SAT,Forecasting,AHT, Shrinkage,SLA, Attrition, call volume allocation & rostering
Flexible working in rotational shifts&off's

Job Information

Job Type: Full Time
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Function : BPO/ITES/Tele caller/Customer Care
Key Skills: Team manager Process Leader group leader Team Leader Operations Team Lead tl operations