Job Description

Roles and Responsibilities

Primary Responsibilities :

• Perform daily, weekly, and monthly server health checks and performance monitoring, server capacity analysis and best practice health maintenance for Exchange 2013 / 2016 mailbox servers, hub/bridgeheads, and front end/CAS servers. Monitor server resources, trending results for capacity planning purposes.
• Perform production service requests, including moves/adds/changes, Mailbox restores, mail tracking, power downs, cluster failovers, and service consultations.
• Perform full recovery of servers including rebuild and configuration to engineering standards as required.
• Represent operational service teams at Exchange service management and planning meetings
• Monitor incident request queues for escalation requests for mailbox service changes, restores, issue investigations, and audit requests.
• Lead vendor escalation with Engineering and Microsoft Premier Support and own incident resolution through to restoration of service.
• Support operating system components, including firmware, drivers, patches, anti-virus, security, and remote access.
• Provide Strong support for Windows Active Directory, Microsoft collaboration products, including Exchange, Microsoft Share Point customization/development, Teams communication Services..

Secondary Responsibilities :

• Participate in virtual teams for project support, knowledge transfer, and rollout of new capabilities, expansion, and reconfiguration of the Exchange service.
• Plan and execute change and release management for routine security and fix items as well as planned enhancements, upgrades, expansions, and policy changes for the Exchange Enterprise Server environment.
• Troubleshoot server outages and performs in-depth root cause analysis. Work with Exchange Engineering in level 1 escalations, root cause analysis determination, as well as support post mortem reviews and own remediation efforts.
• Support the level 1 on the daily administration, Transfer of knowledge & procedures to the level 1 Messaging team.