Job Description
- Troubleshoot, debug, and diagnose customer issues encountered in the field.
- Improve serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
- Provide analysis of our existing customer base to avoid and minimize risks in the field.
- Define and lead changes to our product with our development engineering team based on feedback from customers and field implementations.
- Work with technology partners (eg VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem.
- Develop and work on internal and external knowledge bases.
- Provide support on weekdays and also off hours on an as-needed and scheduled rotational basis.
- Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix stack.
- Excellent verbal/written communication and analytical skills.
- The passion and ability to learn new things, while never being satisfied with the status quo.
- Willingness to work in a fast-growing company with huge potential.
What youll bring:
- Significant work experience in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), Storage Analysis.
- BS in Engineering or CS (or equivalent technical degree and 3+ years work experience).