Job Description

Business Unit Service Delivery

1. Service Delivery - Customer Engineering
1.1. Associate Engineer

1.1.1 JOB DESCRIPTION

Job TitleAssociate EngineerDepartmentService Delivery – Customer EngineeringLocationMumbaiReportingAsst Manager / Manager – Customer EngineeringJob TypeFull TimeShiftRotational Shift
1.1.2 PRE-REQUISITES
 

• Basic networking knowledge
• Excellent written and verbal communication skills
• Strong interpersonal and problem-solving skills
• Excellent customer service, analytical and organizational skills
• Willing to work in 24x7 rotational shift
• Ability to take initiatives for individual projects as well as work in a team environment
• Eagerness to learn new technologies

1.1.3 RESPONSIBILITIES
 

• Responsible for staging & shipment of the CPE routers/sd-wan appliances
• Responsible for the installation, turn-up of circuits and data services and any troubleshooting
• Responsible for implementing complete end-to-end Network Solutions for the customers
• Responsible for working on systems/processes for relevant task/ticket closures.
• Responsible for interacting with internal groups, vendors, and customers to coordinate the timely implementation of customer networks and data services
• Provide timey updates on task assigned to the manager
• Any additional task given to the incumbent from time to time based on business needs

1.1.4 TRAINING AND CERTIFICATION
 

• CCNA, CCNP

1.1.5 EXPERIENCE
 

• Minimum 6 months of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION
 

• Bachelor’s in engineering - Computers/Electronics/Communication or related field
• Graduate/Postgraduate in Science/Maths/IT or related streams with relevant technology experience

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