Job Description
Roles and Responsibilities
Gold Loan Experience is must
- Ensure proper hand holding and timely/continues training of the team.
- Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.
- Be a role model for subordinates and peer group.
- Achieve branch targets and ensure profitability of the unit (branch). Ensure quality of business and operational efficiency through proper process adherence.
- Maintain regular & continuous relationship with existing and potential customers; Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above.
- Achieve customer delight through efficient customer service.
- Retain existing customers and acquire new continuously. Collaborate with various departments to ensure smooth functioning of the branch.
- Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
- Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
- Recovery of receivables: To ensure organizations revenue flow and protect customers long-term interest by regular monitoring and follow-up.
- Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
Desired Candidate Profile
To lead a team of branch staff for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio.