Job Description
Roles and Responsibilities
Respond to inbound request from potential members and actively get involved in selling and converting users.
Ensure that member needs are met in request, and actively build relationships with cohort of members throughout their even journey
Help improve user's product knowledge and offer guidance on best practices
Interact and resolve user issues through live chat support and tickets
Be the firs line of defense, identify bugs, and escalate to the concerned team
Consolidate user queries and educate product teams about what users want. Be the voice of the user
Go the extra mile to help individual users with their issues. Providing an excellent support experience is the best way to get loyal users and referrals.
Work closely with various teams such as marketing, product and hospital operations to ensure that members are overall satisfied with their service
Develop and implement processes by yourself. We are a startup. We want people who are able to create processes, not just follow
Coordinate with hospital partners for resolution/clarifications if needed.
Drive 100% customer retention by delivering extraordinary experience.
Desired Candidate Profile
Undergraduate or graduate
Exp: 6 months to 3 years
English, Kannada, good communication skill
HIndi is an added advantage
Previous experience in Sales, business development, customer success and account management
Perks and Benefits
Fixed salary and incentives
5 days work
Employee stock options
Mmembership for you and your family