Job Description
About the Team
Being part of Meesho's Fulfillment and Experience (F&E) team as Assistant Manager will zip you to the cockpit of our ever-burgeoning rocketship. And, you will shape the experience of Bharat’s next billion e-commerce users.
We are an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics.
At Meesho, we are trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to completely reimagine logistics from the ground up. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.
About the Role
As Assistant Manager - F&E, your end goal will be to build delightful and memorable shopping experiences. And, you will achieve it by forging strong collaborations with the Business and Data teams.
You will work closely with the program managers who lead fulfilment and user/supplier experience charters in order to better serve our users. To this end, you will also lead key initiatives and impactful projects to revamp the very way we approach our users.
Your guiding question in this role will be “is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?”. You will answer this question every day through user-centric, cost-effective designs and processes. You will also own the performance metric for Fulfillment and Experience in your charter.
What you will do
- Help design processes that are user-centric, cost-effective, scalable and aligned to business strategy
- Take a strategic approach to building capacities with new 3PLs and help set up their operations
- Stakeholder Management.
- Partner with new 3PLs to plan their scaleup with respect to the capacity requirement
- Spearhead business process improvements to positively affect operational efficiencies
- Own the operational metrics associated with programs
- Identify potential points of continuous improvement to fill in existing process gaps
- Partner with analytics, product, fulfilment, 3PL and leadership teams to improve user experience and reduce business costs
- Conduct data analysis to develop insights and identify areas of improvement
What you will need
- Bachelor’s degree in any discipline
- 2-4 years of work experience in start-ups/consumer internet companies/management consulting/operations
- Strong data-driven mindset to solve problems
- Proven ability in forming points of view on business implications
- Proven track record of defining and driving initiatives with minimal supervision
- Proficiency in Excel
- SQL experience is a plus but not mandatory
- Expertise in multi-front stakeholder management