Front Office & Guest Relations Executive (On contract) (Full time)
Mashreq Global Services Private Limited.
3 Years - 8 Years
As per industry standard
Bengaluru/ Bangalore
Job Description
Job Purpose:
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about Mashreq.
Key Responsibilities:
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures
Coordinating and multi-tasking job duties in a busy environment.
Greeting guests as they enter and exit.
Co-ordinate with housekeeping for clearing of rooms
Collect Guest feedback during guest departure along with his likes and dislikes.
Follow the house rules and policies laid down by the management
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Professional in demeanors and presentation.
Personable, enthusiastic, self-motivated and able to work independently
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Good guest interaction skills.
Good listening skills.
Good interpersonal and communication skills.
2-4 years of Front Office experience, Minimum of 2 year of hotel front desk supervisory experience.
About Company
Mashreq Global Services Private Limited.
Mashreqbank PSC is the oldest privately owned bank in the United Arab Emirates. It was founded as the Bank of Oman in 1967. Today Mashreq provides conventional and Islamic personal banking services including deposits, loans and credit cards; conventional and Islamic investment banking services including corporate finance and investment advisory on mergers and acquisitions, initial in public offering and underwriting; conventional and Islamic asset management services including wealth management.
Address: BANGALORE 560048 , Karnataka, India
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