To discover opportunities for digitalization in post-sales service division.
To enable service division to generate insights from information for making informed business decisions.
To lead the software development, testing, implementation, and support of specific applications/modules/projects.
Interact with users in defining the functionality and with technical architects/teams to design the solution.
Ensure that the integration and acceptance tests are conducted prior to implementation. Define the implementation plan and participate in the roll-out of the application/module/project. Interact with IT infra team for hardware and software requirements of the application.
Responsibilities:
Derive and define business requirements in discussions with business functions/users.
Manage IT Partners for above activities and ensure they meet requisite SLAs/contract obligations.
Lead a team in development and support activities.
Interact with other Module Leads to smoothly achieve IT Function Objectives.
Ensure that requisite processes, policies and standards are implemented and adhered to
Identify and implement improvement opportunities for optimizing costs, enhancing productivity and operational efficiency and increase revenue.
Responsible to gather requirements and also work as Business Analyst, assess complexity, make detailed project plan, project objectives, effort and cost Estimate, resource planning, manage project risks and issues, publish regular status updates.
Experience:
Experience with any customer service CRM SAP C4C, SAP CRM, Microsoft Dynamics etc.
Knowledge of CRM integration with other applications like SAP.
Experience on mobile application development and deployment.
Good knowledge of post sales service processes like Warranty management, Field service management, service parts management, service contracts management, customer support management, supplier warranty management.
Job Information
Job Type:
Full Time
Industry:Engineering/Projects
Function : IT Software
Specilizations: Data warehousing, H/w Installation/Maintenance
Blue Star is India's leading air conditioning and commercial refrigeration company, with an annual turnover of over `3500 crores, a network of 35 offices, 5 modern manufacturing facilities, 2300 employees, 2200 dealers and 600 retailers.