Job Description
Majorel India Private Limited ( Former Name: Bertelsmann Marketing Services India Private Limited )
Greeting from company we are a organization hiring CSE for airline voice process in our company Immediate joines.
Hiring for Premium Airline Process
(Voice profile)
Profile : Customer service process
Experience: Graduate Freshers &
HSC + 6 months minimum Experience
HSC Freshers are Not eligible
(Work from Office Job location is Navi Mumbai Vashi)
Eligibility Criteria.
* It is work from office you have to travel till office for a month for training period.
* No Cab facilities in day time only in Night drop will be available.
* After training period it will be work from home if lockdown continuous or will be work from
Office.
* You should be comfortable with rotational shifts & rotational week off as it is 6 days working.
* Currently the training is Work from home But WIFI has to arranged from your end system will be
provided from the company also you have to be there in office to collect the system before
Joining.
Skills: travel process, aviation, travel agency, travel desk, customer care,
Hiring for Travel Process
- Handle Inbound/ Outbound calls for 6 Months.
- Pure Customer Service profile - No Sales/ No Target
- Verify customers details as per data protection act before sharing information
- Assist customers to resolve their issues satisfactorily
- Update customers profile in client database
- Provide resolution in the very first contact
- General information delivery
- Escalate problems if need be through the devised channels
- Abide by compliance and quality guidelines set by the company
- Always be courteous towards customers
- Reporting to the team leader for day-to-day functioning
Full Time Work Role.
Eligibility
* Minimum Graduate Qualification With good English & Hindi Communication skills
* Preferable From Aviation Background
* Graduate freshers Also Welcome and HSC only if have On paper 6 month experience minimum experience
* HSC Fresher are not eligible for this opening.
(Salary from 12k to 13.2 k In Hand).
Majorel India Private Limited