Customer Service Executive (Airline Process) job in Navi Mumbai by MAJOREL INDIA PRIVATE LIMITED for 0 - 5 Years Experience

Customer Service Executive (Airline Process)

MAJOREL INDIA PRIVATE LIMITED

0 Years - 5 Years
0.50 - 2.50 Lacs p.a.
Navi Mumbai

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Posted: 18/08/2021

Job Description

Majorel India Private Limited ( Former Name: Bertelsmann Marketing Services India Private Limited )

Greeting from company we are a organization hiring CSE for airline voice process in our company Immediate joines.

Hiring for Premium Airline Process

(Voice profile)
Profile : Customer service process
Experience: Graduate Freshers &
HSC + 6 months minimum Experience

HSC Freshers are Not eligible

(Work from Office Job location is Navi Mumbai Vashi)

Eligibility Criteria.

* It is work from office you have to travel till office for a month for training period.

* No Cab facilities in day time only in Night drop will be available.

* After training period it will be work from home if lockdown continuous or will be work from
Office.

* You should be comfortable with rotational shifts & rotational week off as it is 6 days working.

* Currently the training is Work from home But WIFI has to arranged from your end system will be
provided from the company also you have to be there in office to collect the system before
Joining.

Skills: travel process, aviation, travel agency, travel desk, customer care,

Hiring for Travel Process

Handle Inbound/ Outbound calls for 6 Months.
Pure Customer Service profile - No Sales/ No Target
Verify customers details as per data protection act before sharing information
Assist customers to resolve their issues satisfactorily
Update customers profile in client database
Provide resolution in the very first contact
General information delivery
Escalate problems if need be through the devised channels
Abide by compliance and quality guidelines set by the company
Always be courteous towards customers
Reporting to the team leader for day-to-day functioning

Full Time Work Role.

Eligibility

* Minimum Graduate Qualification With good English & Hindi Communication skills

* Preferable From Aviation Background

* Graduate freshers Also Welcome and HSC only if have On paper 6 month experience minimum experience

* HSC Fresher are not eligible for this opening.

(Salary from 12k to 13.2 k In Hand).

Majorel India Private Limited

Job Information

Job Type: Full Time
Industry: Travel/Tourism/Airlines
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: Any Process - Both BPO Type
Role: Customer Service Executive (Voice), Telemarketing Executive
Qulification: 12th, Any Graduate
Key Skills: Airline Process travel process ticketing process iata inbound customer service customer care Voice Process airline Amadeus

About Company

MAJOREL INDIA PRIVATE LIMITED
We serve your customers by combining the best of people, technology and innovation. We truly believe that the greater the use of technology, the more human we can be. Because service is a human thing, even when it's delivered by a robot. We have more than 500 clients globally, many of which we've been working with for over 10 years. As an industry leader, we offer you the most secure and compliant solutions. Some of the biggest companies in the world, including the brands you interact with daily, trust our people to represent them.