Looking For Telesales Customer Support job in Delhi/ NCR by Lifecell International Private Ltd for 2 - 7 Years Experience

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JOB LOCATION: Lajpat Nagar | Delhi

JOB Shift: Day

VOICE PROCESS - Handling Customer queries and upselling

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Job description

1. Manage inbound / outbound calls ( Mode of call - Audio / Video ) in a timely manner.

2. Follow communication scripts when handling different topics.

3. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

4. Seize opportunities to upsell products when they arise.

5. Build sustainable relationships and engage customers by taking the extra mile.

6. Keep records of all conversations in our call centre database in a comprehensible way.

7. Frequently attend educational seminars to improve knowledge and performance level.

8. Meet personal/team qualitative and quantitative target.

Job Requirements

Any previous experience with a role of Tele caller or Telesales or customer support is an added advantage.

2. Strong phone and verbal communication skills along with active listening.

3. Track record of achieving Business Targets.

4. Customer focus and adaptability to different personality types.

5. Ability to multitask, set priorities and manage time effectively.

6. Must be fluent in English & Hindi and at least two regional languages.

Job Type: Full Time
Industry: Medical Devices / Equipments
Function : BPO/ITES/Tele caller/Customer Care
Key Skills: Customer Support Telesales Calling Domestic BPO Inbound Telemarketing Outbound Calling

Lifecell International Private Ltd
About LifeCell:LifeCell, established in 2004, is India's leading provider of preventive healthcare services for mother and baby wellness and healthcare solutions such as stem cell banking and diagnostic services. With facilities at Chennai and Gurugram and a network spanning over 200 cities in India and abroad, over 3 lakh parents have trusted LifeCell for its services.LifeCell's umbilical cord stem cell banking, a community-based approach towards stem cell access, is a global first initiative that aims to provide families in India better future access to stem cells than even currently possible in advanced countries such as the US.As a comprehensive provider of preventive and diagnostic healthcare services, LifeCell presents a complete panel of pre and post-natal diagnostic tests including maternal infectious diseases test, prenatal screening and new-born screening. Through these services, LifeCell aims to provide complete wellness for the mother and baby ensuring healthy pregnancy and healthy new-borns.For more info,
Address: www.lifecell.in