Executive & Senior Executive job in Pune by Lodha group for 2 - 7 Years Experience

Executive & Senior Executive

Lodha group

2 Years - 7 Years
3.00 - 7.00 Lacs p.a.
Pune

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Posted: 18/08/2021

Job Description

Roles and Responsibilities

Service Delivery:

Offer the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and most importantly customer centricity
Ensure consistency across touch-points - At the Sales Office / premises, At Customer’s Home/ Office, on the phone / via email / SMS / any documentation
Tracking Customer Satisfaction and maintaining the high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

Transactional Process:

Handle customer queries, concerns, suggestions, feedback, etc. and manage their expectations
Update all necessary systems, trackers, SAP modules and customer history details for seamless management at all times
Management of collectibles from customers and ensuring achievement of collection targets
Enabling processes that provide accurate documentation to customers for their transactions
Co-ordination and Liaising with internal stakeholders to ensure resolution of queries & systemic issues
Maintaining low complaint escalation and customer cancellation percentages
Maintaining a high (90%-100%) level of revenue assurance from assigned projects

MIS:

Ensuring adoption of standardized MIS procedures
Centralized recording and analysis of booking trends across segments, feeding into management decisions on pricing and product
Registration :
- Manage Registration end to end process which includes scheduling, preparation of docs, scheduling of POA and support staff, execution and handover of documents to customers/ Loan team.
- Coordinate with internal depts., Legal, Design, documentation for various documents
- Ensure Society and Electricity signatures are done
- MIS and data publishing for daily activity reporting of all team members
- Laise with Govt Authorities for registrations, Adjudication of documents.
- Drive the department and represent the Segment Head in his absence.
- Set monthly assignments and targets and share movement report.
- Should know how to determine ready reckoner valuation of various projects.
- Should have good hand over MS office (especially Excel, Word and PPT)

Job Information

Job Type: Full Time
Industry: Real Estate
Function : BPO/ITES/Tele caller/Customer Care
Role: Trainee/ Management Trainee
Qulification: Any Graduate
Key Skills: Sales Customer Centric Service Delivery MIS Customer Satisfaction registration Loyalty Collections Customer Handling

About Company

Lodha group
The Lodha Group is India's premier real estate developer providing comprehensive residential and office space solutions across real estate categories and diverse consumer segments with a footprint across Mumbai, Pune, Hyderabad and London. Established in 1980, the Group is currently developing in excess of 43 million sq. ft. of prime real estate, with 71 completed projects and 41 ongoing projects from luxury residences to large integrated townships. The Group has grown from turnover of INR 50 crores in 2003 to turnover of INR 8,000 crores in 2016, this is the fastest pace of sustained growth of any company in India (in any sector). The Group has extended its international foot print by acquiring the Canadian High Commission building in London for GBP 306 million and the site at 48 Carey Street in London for GBP 90 mm. The Group intends to develop a substantial housing business in the UK with planned investment of over GBP 3 billion by 2018. The Group currently employs over 3500 associates drawn from premier institutes and reputed firms. The leadership team comprises of associates with diverse and international experience. Not only do we attract top talent, but also have been recognized for retaining talent and being an employer of choice. As a result of its endeavours, the Group has numerous awards to its credit, from being among the 100 Great Places to Work in India for five consecutive years to being recognized by several prestigious institutions. Our mission is to be among the top 10 most profitable companies in the country (Non PSU) with a sales turnover of over INR 20,000 crores by 2021.