Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.
Striving to have long lasting and fruitful relationships with each of our customers.
Monitoring cash reconciliation to ensure there is no mismatch of store funds
Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
Desired Candidate Profile
Preferred candidate from F&B/telecom/Hospitality/Retail
Function : Retail Services, Sales/Business Development
Lenskart is India's fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of India's population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eyewear and be the Numero Uno eyewear provider in India. With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 100% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today. With a 4500 + people team, the company is continuing to grow 20% MOM and changing the landscape of Indian eyewear with its very unique services and products such as: * Buying specs online with "Virtual Try-On". * Home Eye Checkup service in 6 cities with over 500+ eye checkups every day at consumer's houses. * 550+ Click & Mortar Stores pan India (including tier 2 and 3 cities) as centres for people to get their eyes checked and book orders online as well as get their post-sale adjustments done. * Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform. The majority of Lenskart eye-frames and prescription lenses are designed in-house and come to the consumer directly from manufacturing to retail. Post a spectacle order is received, each frame is individually fitted with the respective prescription in the company's own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched. By owning the process end to end, the company not only provides 1 year warranty on all products sold but also a significant 50% price benefit over any other optical chain in India. Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011 when the company was selling 30 specs a day online. In 2013, when the company was selling nearly 200 specs online per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country. The company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfil its vision to be India's Number One eyewear provider by 2016.