Job Description
Customer relationship management
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- Proactively develops and creates customer relationships in his/her area of responsibility
- In early phases of projects, drive consultative selling with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customers needs and creating value throughout the lifecycle
- Develops and grows KONE position in his/her customer base or market area
- Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
- Ensures customer satisfaction and solves complaints with the rest of KONE team
- Documents the customer and contact information, responsible for customer and contact data in CRM
Sell:
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- Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets
- Finds customer needs and designs solution to meet them
Is accountable for setting optimal market pricing for each solution
- Requests technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy
- Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations handover with complete and correct information
Ensures the importance of site readiness communicated to customer and included in the contract
- Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety
- Is accountable for the project until MS 0b (Order Booking)
- Maintains full information of opportunities, tasks and visits
Responsible for gathering relevant information about market and competitors from the field
- Responsible for timely and accurate reporting
- Supports the finance function in money collection
- Driving execution of her / his individual sales plan including proactive / consultative sales customer visits.
Roles and Responsibilities
- Scouting in the market and generate leads.
- Support the sales team on back end activities.
Desired Candidate Profile
- B.tech with 1 year of experience into sales/field job.
- Good communication skills.
- 2 Wheeler is Mandatory.
- Candidate should be fluent with local language.
- willing to take challenge and targets.