Job Description

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.

- Ensures that customer's goals and expectations are being met. Reviews all major deliverables to ensure quality standards and customer expectations are met.

- Proactively finds ways to build the client's business and grow accounts.

- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services

- Adheres to all the defined processes including client engagement guidelines.

- Leverages market data to develop/enhance the current business relationship.

- Conducts periodic internal audits and collects positive feedback from the clients as well as the team to improve operational efficiency and revenues.

- Other account management duties as assigned by the top management

- Domain Understanding of HealthCare, Travel, and Hospitality preferred.

Requirements :

- Masters in Business Admin degree or equivalent required.

- Total work experience between 2-5 years.

- Must possess excellent presentation and analytical skills.

- Proficient with Microsoft office and web-related terms.

- Demonstrated ability to manage multiple priorities, several projects at once, and deliver results under pressure.

- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on a formal, informal, written, and verbal basis.

- Excellent analytical, problem-solving, and troubleshooting skills.

- Self-motivated with high attention to detail and a desire to operate in a fast-based, demanding environment.

- Looking for local candidates (Noida-based) who have maintained client relationships primarily in India and the US.