Customer Care Executive job in Mumbai by Kohinoor Televideo Pvt Ltd for 2 - 5 Years Experience - Careerhunts.com

Customer Care Executive

Kohinoor Televideo Pvt Ltd

2 Years - 5 Years
1.05 - 2.50 Lacs p.a.
Mumbai

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Posted: 09/06/2022

Job Description

Product delivery confirmation as & when required, demo, installation, Happy calling.
Handling after sales service calls from customers.
Making outbound calls & attending queries of walk-in customers.
Noting queries for any products & forwarding complaints to respective brands.
Follow up and coordination with customers / service centers for closure.
Forwarding store defective complaints on weekly / monthly basis to HO.
Attending customer queries through calls as well as in person & providing them a solution.
Working at branch level & maintaining a strong coordination with Head office.

Job Information

Job Type: Full Time
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Function : BPO/ITES/Tele caller/Customer Care
Key Skills: After Sales Service Customer Care Escalation Management Customer Service Pressure Handling Incoming Solving Queries Calling Inbound Calls Convincing Power Voice Process Outbound Calling Communication Skills Escalations Customer Handling

About Company

Kohinoor Televideo Pvt Ltd
Kohinoor was founded in 1967 by Mr. Ram Mewani, a visionary with a mission to create a brand that fostered greatness. The company originally known as Ganesh TV Centre which has now transformed into a retail chain of 26 stores across Mumbai, Thane, Navi Mumbai and Pune. Kohinoor's strength lies in curating luxury lifestyle products and successfully promoting them across all our stores. Our commitment towards providing a wonderful shopping experience to all our customers has made Kohinoor the fastest growing consumer electronics retail chain. This commitment stems from our firm belief that Champions Never Rest- even when we are the best, we are striving to be better than our previous self. Managing Director Mr. Sanjay Mewani shares the same passion & enthusiasm in helping Kohinoor Electronics scale new heights every day.

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