Job Description
Skills - Strong leadership capabilities and people management skills
Good communication skills.
Listening skills: Gains input andcommitment from all involved in delivering their specific part.
Ability to set and achieve timelines for tasks: Set realisticand stretching performance expectations for self and others.
Regularly reviewsprogress and acts to ensure optimal results for the business.
Strong Bias for great customer service: Engage the Team indeveloping their understanding of Customer Experience and knowledge of whatCustomers actually needs/ expects.
High Ownership: Follows through to ensure the delivery of changes/ solutions/ services that fulfill the Customers needs.
Analytical Skills: Effectively analyse and interpret information, identifying validating the key facts, including reviewing alternatives to determine advantages and associated risks.