Job Description

Roles and Responsibilities

To provide operational and administrative support to the Facility Management team assigned.

Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practise.

Administer Standard Operating Procedure for all Soft service areas working with the site Manager to provide timely reports to the Facility Management.

• Provide support to the Manager  to ensure critical operational items are attended to within agreed time frames
• To provide relief support to the F&A site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc.
• To assist with the site audits & floor walks to be undertaken on entire Client site
• Assisting in tabulating site defects leading from the audits & floor walks and assisting with the setting of deadlines for the defects to be rectified
• Ensure timely training & reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc
• Full responsibility of the site during the entire shift
• Filing of site related documents including but not limited to challans, GRNs etc
• Ensure enough consumables stock is maintained on site & any shortfalls to be reported to the site lead
• Timely submission of reports as requested by Facility Manager
• Ensure employee health & safety & related services
• Ensure that appropriate vendor escalation process is followed
• Ensure that all cleaning & maintenance schedules are adhered to
• Ensure completing any specific responsibilities as specified by the managers
• Tracking of Facility Operating Expenses
• Processing of all invoices for payment first take approval of Client / FM and then submit to MIS and billing department.
• Liaison with the client Finance team 
• Client billing / invoicing and follow up payments by clients
• Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering
• Maintenance of Billing Tracker

Desired Candidate Profile

Bachelor's Degree in any discipline .

Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

6 8 years of experience in operations and facility management with a graduation degree.

• Exposure and experience in dealing with multinational corporate organizations
• Ability to adapt and perform under pressure
• Possess strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills