Job Description

Work closely with leads to decide the team rostering, shifts and team allocation
Coordinates with Team Leads and resources as needed to ensure on-time delivery.
Analyze workload, capacity planning and resource allocation forecasting.
Participate and present data to discuss trends, status and action plans to meet targets.
Proactively communicate to adjust the workforce plan based on changing volume.
Effectively lead, motivate and direct the workgroup while being flexible in a changing environment.
Effective communication to internal and external stakeholders on Operation status and changes.
Performance management of team: Define, track and monitor KRAs for Leads and team.