Job Description
Greetings from ITC InfoTech India Limited !!!
We have currently a job opening for the following position.
About Our Company:
We are a CMM Level 5 Company. ITC InfoTech is an IT services company incorporated in the year 2000. Headquartered in Bangalore, India. The Company is a fully owned subsidiary of ITC Limited.[1] The company has a service delivery footprint across more than 140 countries worldwide, and offers end-to-end solutions through dedicated development centers, offices and delivery centers in North America, Europe and Asia Pacific, in addition to hubs based in Bangalore, Pune, Gurgaon, and Kolkata.
Role : Business Analyst
- 4+ yrs experience in Business Analyst role
- Good experience in Banking Sector
- Takes responsibility for e-2-e CCM implementation
- Need to be strong in stakeholder management, as a big part of the role is to engage with different
- Knowledge about CMMN, BPMN and DMN is preferred
- Experience in Agile and Scrum Methodologies is must
- Stakeholders in the organization, whom is requesting various tasks from the squad.
- Communicating and coordinating with these stakeholders is a large part of the job.
- You need to be able to see causalities when receiving requests triggered by errors or incidents.
- The role also includes the need to think ahead and see links between issues that arise, while coming up with solutions both for the individual issues, while also having the root cause in mind, and to identify solutions for this, when the time is right.
- Be able to challenge the status quo, and not to be afraid of speaking up. As there is a lot of tacit knowledge in the domain of customer communications and agreements, you need to be able to ask the right questions, identify the right people and be assertive when needed
- Requirements gathering and requirement engineering for new solutions is necessary, as this squad will have to undertake modernizations activities.