Front Office Associate job in Chennai by Indian Hotels Company for 1 - 3 Years Experience

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Roles and Responsibilities

Handle the guest check-ins for regular, walk-in, VIP guests - handle the entire process from receiving the guest at the front desk to ensure he is escorted to the room and is comfortable, getting the necessary documentation in place for payments and international guests.
Handling group bookings and check-ins and check - outs
Dealing with guest complaints and requests - read the log book, and follow up any guest demands or requests.
Checking the arrival list along with checking late night arrivals in the night shift
Up selling by identifying the guest, and trying to get the guest to change from a city facing view room to a sea facing views room
Preparing a list of all the single ladies in the hotel and hand it to the operators for screening their calls.
Interdepartmental Interaction with Housekeeping for room status, VIP amenities room change and any other guest request, Room service in the case of a room change so that the in house dining orders reach the concerned guest
Handling the complementary room, rate variance, market statistics and no show reports
To abide with all Safety, Health & environment policies of the company.

Desired Candidate Profile

A good command over spoken/written English is imperative
Pleasant and composed nature
Graduate (Any), preferably degree / diploma in hotel management
Up to 1year of experience in front office, preferably at the front desk involving high degree of guest interaction

Job Type: Full Time
Industry: Travel/Tourism/Airlines
Function : Hotel/Restaurant
Specilizations: Front Desk, Guest Relation
Role: Front Office Executive, Guest Relations Executive, Guest Relations Manager
Key Skills: front desk night shift front office arrivals typing hotel room service environment health safety housekeeping

Indian Hotels Company
Established in 1903, Taj Hotels Resorts and Palaces is one of Asia's largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India's premier business house.At the Taj, every employee is an ambassador of the culture and spirit of the Taj. The Taj €˜magic€™ is all about passion in what one is doing, the pursuit of excellence, feeling included, warmth and the highest levels of service standards with a relentless and untiring obsession about delighting the guest. This spirit that rings through the heart of every Taj employee makes the difference between a job in any hospitality company and career with the Taj.The Taj is an equal opportunity employer and is committed to providing opportunities to marginalised communities.

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