Job Description

This will be permanently working from office only (Not a Work From Home).

Job Designation: Virtual Relationship Manager

Job Grade: Assistant Manager-M1 / Deputy Manager-M2

Job Location: Thane-West (Maharashtra)

This is "Contact Centre Branch" (Non-Branch Banking) based Job,

Completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.

Must be Experience:

• Candidate must be carrying at least 1.0 year to 5.0 year experience in sales with Banking or BFSI sectors.
• Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply.

Job Description:

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets etc.
• This skill will also do sales with assigned customer based mapped to them
• Measure of outcomes NPS, Service Level, Service Quality and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target)
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided
• to the team as guidelines for improving performance.

Other Job Benefits & Features:
=> Working Day-: 5 Days working in a week.

=> Two Weekly offs: One fixed off on Sunday and another one is any of Weekday/Saturday.

=> Shift Timing-: This is a completely fixed day shift, the shift timing from 9.30 am to 6.30 pm.

=> This is "Contact Centre Branch" (Non-Branch Banking) based Job,
=> This is completely In-house / Office-based profile, No customer Visit, No face to face interaction, No field work.

Candidate Desire:

• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Female would be preferred, between 20-32 years only of ages.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Eligibility/Experience Criteria:

• Candidate must be carrying at least 1.0 year to 5.0 year experience in sales with Banking or BFSI sectors.
• Other than Banking or BFSI like Outbound Sales, Branch Sales or relevant to our this Job Deception also can apply.

Salary Package:

• Annual CTC of Rs.2.50 to 3.50 Lac per annum plus performance based high Incentives.
• Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

Education Qualification:

• Minimum Graduate with any stream Or
• Post Graduate with any stream.