Job Description
Roles and Responsibilities
Analyst 4690 Support provides support for retail store applications, hardware and peripherals in our Saks stores. This position is responsible to ensure all applications required for our stores to function are fully operational to sustain store operations and requires strong Windows O/S technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner.
You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent problem solving skills, be able to understand IT system solution architecture and be able adapt quickly to new and different problems day to day.
Desired Candidate Profile
You have a logical approach and process to problem solving
You are a motivated self-starter and can work independently and thrive in collaborative teams
You are proactive in driving issues to closure and collaborate with peers to resolve
You are able to think outside the box for problems of all varieties
You possess strong communication skills to convey problems to your team and colleagues
Your thrive in a busy, high-pace environment and can easily maintain your composure under pressure
Understand how problems affect other areas of the company outside of the IT space
You are able to create thorough technical documentation to leveraged by development and support teams
You strive for excellence and lead with a business focus mindset
You are a quick learner with the ability to learn new technologies
Bachelors Degree with 1+ years of experience in Information Technology developing and supporting large scale distributed applications
Retail experience is required with a working knowledge of Point of Sale applications and store operations
Strong command of C, C#, batch scripting, and SQL with Toshiba 4690 experience a plus.
Technology Knowledge
Toshiba V6R5
Toshiba TCxSky
Shell Scripting
C, C#
Apache Spark
Java
IBM GSA POS
Verifone RTS
Verifone Fipay
POS scanners
Receipt printers
High Level Networking
As the Production Support Engineer You Will:
Participate in 24/7 support of applications in the Retail Store Systems Area and will be on a rotating on-call schedule for off-hour/weekend support
Collaborate with technical support peers to create technical support documentation used to manage and maintain the software
Collaborate with the development teams to architect new solutions that your teams will eventually support
Execute analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
Resolve end user inquiries in a timely manner and collaborate with HBC technology