Responsible for proactive maintenance of server operating systems, corporate IT systems, related applications, hardware and software used in the UK & Europe.
Ensure the availability of the hosted services to meet UK & Europe operational needs.
a. Server log rotation, alerts and monitoring log review, operating system and middleware updates and responding to hosting related service requests.
b. Patching; through a regular schedule of core maintenance activities.
c. In-hours and on-call support for the resolution of hosted server and network incidents or problems as part of a managed shift roster.
d. Ensuring rapid resolution technical of Incidents, Problems and Service Requests.
e. Testing scheduled backups of hardware and software systems.
Requires adherence to security and access management protocols including providing regular evidence of maintenance work for audit and compliance purposes.
Provide regular service management reporting on IT performance and maintenance activities for the monthly and quarterly exec summaries.
Knowledge, Skills, and Abilities:
Experienced IT technician/engineer with 5 years + proven professional/technical experience and current knowledge of industry best practice for operational support of both public and private cloud platforms.
Demonstrated ability to support hosted infrastructure including OS, networks and associated middleware.
ITIL trained and certified preferred, or equivalent combination of education and experience.
Experienced in dealing with distributed resource teams.
Collaborative, team-first attitude shares expertise with colleagues and others; offers mentoring and guidance to peers.
Required technical skills
Client and server IT infrastructure and software administration.
Mature knowledge of Compute, Network and Storage infrastructure in an enterprise environment.
IT Change management.
Experienced in supporting 3-tiered, web application architecture.
Experienced with Windows Server, VMWare and virtual server infrastructure.
Desirable Technical Skills & Certifications:
DNS, encryption technologies and standards, VPNs, VLANs, VoIP and other networks routing methods.
Talent GPS is a young, vibrant and passionate team of talented recruiters. We pick the best of best and train them on our World’s Best Recruiting Processes. Our people are our assets and our customer’s ambassadors. We provide one of the best working environments for our employees where they can work, learn and play. We thrive on our team bonding and our team bonding takes us places in terms of our business growth and for fun activities. Overall, we work hard and we play hard.
We hire our handpicked team members from top consulting companies and from corporates. Our people join us not because of our size but they join us because of our vision and the positive impact our organisation can make on their career and life.
We are always looking for talented recruiters who can understand our customer, their requirements and of course the potential candidates.
If you feel that you would like to join a fast-growing recruitment organisation where you want to learn, earn and build your career/life, then come and meet us.