Job Description

Dear Candidate,

Greetings from Grofers!

We are hiring for Executive/ Senior Executive in our CRM Team.

Work location: Gurugram

CTC: 3.5-4.2lpa

Objective of the role: 

Ensuring our customer are heard and are engaged with our brand; once with Grofers always

with Grofers

Expectation from the role holder:

• Passionate towards customer experience and understand the importance of customer satisfaction

 • Good communication skills

Roles and responsibilities: 

• Deal directly with customers either by telephone, chat and email and is fluent in written and verbal communications

 • Respond promptly to customer inquiries and understand the importance of promptness

 • Handle and resolve customer complaints

 • Obtain and evaluate all relevant information to handle product and service inquiries nod is proactive towards doubt and clarity around the same prior to commitment

 • Provide pricing and delivery information

 • Process orders, forms, applications and requests

 • Organize workflow to meet customer timeframes and is good in terms of taking ownership and accountability

 • Direct requests and unresolved issues to the designated resource

 • Manage customers' accounts

 • Keep records of customer interactions and transactions

 • Record details of inquiries, comments and complaints

 • Record details of actions taken

 • Communicate and coordinate with internal departments with respect

 • Follow up on customer interactions

 • Provide feedback on the efficiency of the customer service process