Hub Operations Head ( Preferred Ex-servicemen )
G4S Corporate Services (India) Pvt. Ltd.
- 12 Years - 22 Years
- 15.00 - 25.00 Lacs p.a.
- Bengaluru/ Bangalore
Job Description
Roles and Responsibilities
Manage the operations delivery for 30000 staff across complete South India to deliver highest quality of service, customer retention and collections.
Business Performance
- Support Hub Head to ensure achievement of hub profitability targets
- Monitor achievement of better price increase, collections and receivables
- Review and control expenditure and overheads
- Monitor financial budget and audit of Branches in the Hub
- Ensure timely and accurate reporting of Hub metrics
Parameters of success
- Budget Adherence
- Terminations
- Customer
Complaints
- Direct staff retention
Operations Management
- Support Hub Head in formulating strategy for Hub and associated branches
- Support Hub Head in effectively managing branch operations and performance
- Co-ordinate with and track all functions within the Hub Field Sales, HR, Finance, Procurement, administratively
- Handle any escalations/ operational issues and ensure the established resolution mechanism is followed
- Support and facilitate implementation of corporate projects
- Ensure recruitment of adequate number of quality direct and indirect manpower as per provisions of manpower budget
- Establish quality parameters in consultation with Quality Manager to maintain consistently high quality service levels
Parameters of success
- Branch performance improvement
- Client Retention %
- Price Increase %
Health & Safety
- Ensure observance to highest standards of G4S Health & Safety norms in all areas of work
- Promote awareness within the team on safe working procedures
- Contribute to development of safe work procedures
Parameters of success
- No. of Health & Safety Incidents
- Health & Safety Compliance %
Desired Candidate Profile
- Minimum 10-15 years of overall experience
- Minimum 3-5 years of experience in a large operations in service industry. Should have managed a large transactions and manpower of
Perks and Benefits
Competitive Salary
Car and fuel
Job Information
- Job Type: Full Time
- Industry: Security/Law Enforcement
- Function : Guards / Security Services
- Role: Army/Navy/Airforce Personnel, Chief Security Officer, Other, Policeman, Security Mgr, Security Supervisor, Trainee
- Key Skills: Army RetiredCustomer RetentionCollectionsOperations Management TrainingCustomer ServiceService DeliveryHiringProcess ManagementSLA Managementoperational head
About Company
- G4S Corporate Services (India) Pvt. Ltd.
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Founded in 1989, G4S India is the leading security solutions group in the country. The company today has more than 1,35,000 employees with 4 Hubs and a strong network of over 100+ offices spread throughout India. Besides its core business of Secure Solutions, Integrated Facilities Management Services and Electronic Security Systems, G4S also offers a range of services including; Training (29 Training Schools across India), Event Security, Executive Protection, Security Consultancy & Risk Management, Central Monitoring Services, Fire Alarm and Emergency Evacuation System, People Transport Solutions, CCTV Surveillance Solutions etc. G4S has an impressive clientele in various sectors including business process outsourcing, retail, healthcare, infrastructure, IT, banking, diplomatic missions & embassies, residential facilities, hospitality establishments, communications etc. We have a diverse range of services to meet our customers requirements and have a broad geographic footprint to meet the demand for security globally. In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expands Allied Universal’s footprint and infrastructure on a global and local level. Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. In Asia Pacific, we have an extensive network of offices and more than 192,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.