Job Description
Roles and Responsibilities :
- Handling customer complaints and resolving issues that employees are not authorized to handle on their own • Dealing with schedule changes, employee call-ins, and other staffing issues • Filling in for absent employees as needed to ensure smooth operation of the business • Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks • Delegating tasks to employees • Keeping day-to-day activities organized • Recruiting and interviewing new hires • Leading training classes or providing one-on-one training to employees • Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly • Resolving disputes between employees • Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment • Motivating employees to perform well • Maintaining a safe and clean work environment • Training employees in proper safety procedures and providing training updates as needed • Organizing promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials • Managing projects as assigned and organizing teams to assist in these efforts • Establish and maintain regular written and in-person communications with the organizations executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
- Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base • Participate in the implementation and testing of disaster recovery plans • Assist with the development of automated workflows to support business processes • Draft analytical and technical specifications, reports, proposals, correspondence and presentations for various stakeholders; conduct studies; participate on project teams; and collaborate on special initiatives. • Monitor contracts and service level agreements regarding voice and data communications, computer equipment and multimedia; identify performance issues and assist in the resolution • Contribute in the preparation of the annual capital and operating budgets relating to IT, and recommend specifications and cost estimates for related projects.
Desired Candidate Profile :
Demonstrated leadership and personnel management skills • Good understanding of the organizations goals and objectives • Strong interpersonal, written, and oral communication skills • Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and forecasting • Able to conduct research into networking issues and products as required • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
- End point management experience
- Antivirus knowledge
- Vulnerability knowledge
- Imaging certification knowledge
- Security tool knowledge Splunk, Tanium
- Knowledge on Active directory
- Basic knowledge on network technologies
- Basic ideas about compliance, audit, compliance controls
Perks and Benefits :Transport Allowances, Free Food