Job Description

Dear Candidate,

Greetings from SRL Ltd!!

We have an immediate job opening for Floor Manager / Center Manager in SRL - India's No: 1 Diagnostic industry- Sodepur, Kolkata Location.

Work Location: Sodepur, Kolkata, West Bengal

You may refer any of your friends if they are interest

Candidate must have at least 4-5 years of Diagnostics Front Office experience, local candidate prefer

Number of Openings - 1 Position

Staff Management

• To make monthly/ weekly rotation & shifts of staff/Phlebotomist.
• To make sure there is enough staff on Sundays & Public Holidays.
• To manage weekly offs of the staff.
• To arrange staff for on-site camps.

Daily Functions of Dpt.

• To be accountable for day to day functioning of PSC Center.
• To be accountable for day to day accounts reconciliation of PSC Center.
• To distribute the work among the staff, own self and accountable for that particular job.
• To make sure that report TAT is maintained and delays (if any) are informed proactively.
• To co-ordinate with Phlebotomist for smooth home collection and proper Oka's entries.
• Handling centres petty cash
• Active participation in the camps ( whenever required )

Client / Patient interaction

• To interact with all walk-in patient, home collection and corporate client over the Phone or F2F. And provide the best assistance, as and when required. Elite class client/patients to be handled sensitively and best comfort to be provided
• To solve queries from corporate HR/Patient/Doctors/Clients.
• To be accountable for the day to day home Collection of PSC Center.
• To create the best rapport with corporate HR/ Patient / Institutions.
• To coordinate with the sales team on daily basis for existing and future clients.
• Drive Home Collection for the Center
• To look after and accountable for Patient interaction, up-selling, Package sales.

MIS Preparation.

• To prepare MIS of the PSC.
• To prepare monthly attendance statement/visit payments of doctors & consultants.
• To maintain monthly details PSC centre business volume. eg. Home Collection, walk-in , Rx sales, Package sales
• Review Home collection sheet of Phlebotomist
• Patient Feedback MIS.
• Cost-effectiveness of the centre

Training & New development

• To train the new staff.
• To get updated for company development and new tests.
• To cross-train the staff for Corporate, Front desk & Accession
• To come up with innovative ideas of customer delight & betterment of DPT.

Interaction with consultants.

• To make arrangements of consultants as & when required.
• To create the best rapport with doctors/ client.
• To encourage the doctors to provide Wellness communication material for E-magazine.

Thanks and Regards

Prosenjit Dey
Team-HR

SRL Limited.