Job Description
Dear Candidate,
Greetings from SRL Ltd!!
We have an immediate job opening for Floor Manager / Center Manager in SRL - India's No: 1 Diagnostic industry- Sodepur, Kolkata Location.
Work Location: Sodepur, Kolkata, West Bengal
You may refer any of your friends if they are interest
Candidate must have at least 4-5 years of Diagnostics Front Office experience, local candidate prefer
Number of Openings - 1 Position
Staff Management
- To make monthly/ weekly rotation & shifts of staff/Phlebotomist.
- To make sure there is enough staff on Sundays & Public Holidays.
- To manage weekly offs of the staff.
- To arrange staff for on-site camps.
Daily Functions of Dpt.
- To be accountable for day to day functioning of PSC Center.
- To be accountable for day to day accounts reconciliation of PSC Center.
- To distribute the work among the staff, own self and accountable for that particular job.
- To make sure that report TAT is maintained and delays (if any) are informed proactively.
- To co-ordinate with Phlebotomist for smooth home collection and proper Oka's entries.
- Handling centres petty cash
- Active participation in the camps ( whenever required )
Client / Patient interaction
- To interact with all walk-in patient, home collection and corporate client over the Phone or F2F. And provide the best assistance, as and when required. Elite class client/patients to be handled sensitively and best comfort to be provided
- To solve queries from corporate HR/Patient/Doctors/Clients.
- To be accountable for the day to day home Collection of PSC Center.
- To create the best rapport with corporate HR/ Patient / Institutions.
- To coordinate with the sales team on daily basis for existing and future clients.
- Drive Home Collection for the Center
- To look after and accountable for Patient interaction, up-selling, Package sales.
MIS Preparation.
- To prepare MIS of the PSC.
- To prepare monthly attendance statement/visit payments of doctors & consultants.
- To maintain monthly details PSC centre business volume. eg. Home Collection, walk-in , Rx sales, Package sales
- Review Home collection sheet of Phlebotomist
- Patient Feedback MIS.
- Cost-effectiveness of the centre
Training & New development
- To train the new staff.
- To get updated for company development and new tests.
- To cross-train the staff for Corporate, Front desk & Accession
- To come up with innovative ideas of customer delight & betterment of DPT.
Interaction with consultants.
- To make arrangements of consultants as & when required.
- To create the best rapport with doctors/ client.
- To encourage the doctors to provide Wellness communication material for E-magazine.
Thanks and Regards
Prosenjit Dey
Team-HR
SRL Limited.
Kolkata
SRL Limited