Job Description
Role - Store Incharge - Hyperlocal Operations (Dark Store)
About the team
Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.
About the role
The store incharge / manager would manage the complete store/ warehouse making sure that customer orders are processed and deliver the best experience. Candidates would be managing people ensuring that operations run smoothly and metrics are achieved. As a manager should encourage team members and make the store a great place to work. Owning key metrics and driving the team with a structured approach to achieve the same.
Expected to build stakeholder relationships, prepare RCA’s, CAPA, maintaining inventory reco records.
What you’ll do:
- Managing & Responsible for Hyperlocal Stores’ Operations matrix
- Analyzing store level Weekly/ Monthly Performance
- Ensuring Stores’ SLAs achievement.
- Ensuring that Store Level CPS Targets are achieved.
- Solving day to day operational issues with stores and 3PL
- Identifying improvement areas, performing RCA and strategizing mitigation Plan
- Ensuring Inventory Hygiene & losses Reco with necessary documents & data
- Daily reports of the store to higher management
- Resolving cash reconciliation pendency at the store Level with 3PL Management Team
- Handling Customer Escalation Issue, RCA
- Attendance of off roles,rosters,hiring to be maintained.
- Managing/building stakeholder relationship
- Build pipelines by grooming the team and preparing them for the next level.
- Ensuring Availability & management of all store assets & Bags/ POS Machines/ gel packs etc.
What you’ll need:
- Candidates should speak the local language.
- Graduation is required.
- Should have at-least 3-4 years team Handling Experience.
- Warehousing experience - inward, outward operations.
Skills Required :
Managing & Responsible for Hyperlocal Stores’ Operations matrix Analyzing store level Weekly/ Monthly Performance Ensuring Stores’ SLAs achievement. Ensuring that Store Level CPS Targets are achieved. Solving day to day operational issues with stores and 3PL Identifying improvement areas, performing RCA and strategising mitigation Plan Ensuring Inventory Hygiene & losses Reco.