Job Description
Greetings from Experis IT (Manpower Group) !!!
We have an Urgent opening with one of our Client and we are looking for the professionals with the following skill sets.
Opportunity with leading MNC
Job Role : Technical Support Engineer
Client : Top MNC
Job Role: Experis Manpower Group
Experience: 3-7Yrs
JD: Technical Support Engineer
Summary: The main function of a Technical Support Analyst is to provide 3rd line or specialist support to computer system users. The Support Analyst is responsible for providing support to server infrastructure, LAN WAN networks and VMWare by answering questions or resolving problems in person, via telephone or from a remote location.
Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity Consult on server/network/application problems and provide suitable solutions Enter commands and observe system functioning to verify correct operations and detect errors Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Skills:Excellent communication and interpersonal skills Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software
Responsibilities
Asset management and desktop support.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Requirements
Proven work experience as a Desktop Support Engineer,Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Notice Period: Immediate to 15 Days