Job Description
Key Purpose of the Job (Position Summary)
Experienced Business Analyst who can gather Stakeholder requirements, compile and manage E2E delivery.
Key Functions & Responsibilities
- The role requires building direct communication with all levels of business and technical stakeholders to analyze the business requirements, convert the same into Change Requests (CRs), obtain approval from business users on CRs, and provide clarification to application vendor/s for development. Also, ensure the quality of all deliverables.
- Develop comprehensive E2E test cases at the application and enterprise level.
- Provide timely support to all India users on core business applications on issues, queries, requests, etc. as raised by business users.
- Help resolve the production Issues as per defined TAT, maintain the Issue log tracker, report & escalate to the reporting officer.
- Support RCA of critical issues & present to the reporting officer.
- Identify industry trends, compile and present recommendations to senior management.
- Utilizing application data, compile and present analysis reports.
Education: MCA/BE/MBA IT
Experience: 4 – 5 years in the Financial Services industry working in a similar role
Language Skills: English & Hindi
Technical / Managerial Competencies Required:
- Strong knowledge of NBFC business processes
- Knowledge of Software Development Lifecycle
- Fair understanding of a functional aspect of any Loan management software
- Good knowledge of SQL Query language
- Basic knowledge of database fundamentals
- Strong Knowledge of testing methodology – Software testing certification will be a plus
- Hands-on Knowledge of office productivity suits such as Word, Excel, PowerPoint, etc
Behavioral Competencies Required:
- Strong analytical skills
- Effective communicator
- Good documentation skills
- Handling Senior Stakeholders & managing their expectations
- Managing vendors
- Team player