Job Description
Please find below details:-
Location:-Pune
Experience:-4-11 years
Notice Period:-15days
Requires a bachelor's degree in computer science or equivalent experience2 to 4.5 years of related experience
- Communication: Ability to communicate to a wide audience in both written and verbal methods
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management: Managing one's own time and respecting the time of others
- Quality: Creating work that does not have significant defects or flaws
- Teamwork: Coordinating work effectively with others, both local and remote, to improve all team members
Role Responsibilities: •
- You will be working with massive scale multi-cloud environment and will take part in deployments, upgrades, incident, problem & capacity management functions.
- You will work on production & non-production environments to ensure all services are running reliably & securely.
- Candidate should have experience networking
- Perform deployments, upgrades on Azure/AWS production & non-production environments using TFS/Azure DevOps on an intensive CI/CD pipeline
- Day-to-day operational support of product infrastructure on all three major public cloud services
- Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills
- Create and manage processes for the secure operation of customer cloud environments
- System (Windows, Linux, and SQL Databases) and Network administration
- Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.
- Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents. • Build hosting environments for clients all over the world
- Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome
- Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.
Required Skills:
- Minimum 1-2 years of working with 24x7 Cloud Operations/SRE teams (preferably MS Azure) to execute upgrades, deployments, user & infra provisioning, incident & change management.
- Strong Windows Systems, SQL Database, and Network administration skills •
- Strong understanding of cloud concepts, applications, storage, compute and networking components
- Readiness to work in 24x7 x365 rotational shift model
- Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results
- Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills •
- Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customers problem
- Ability to work in a fast changing, agile environment where change is constant