Job Description
Trust Agency Services (TAS) having over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Ops support all types of transactions in the debt capital markets - from conventional to structured debt products, project finance, REITS and Islamic finance - and services for escrows, restructurings and exchanges, loan agency and document custody.
What we ll offer you
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Ensure accurate and timely delivery of services to clients (Primary Issuance Post Issuances)
- Ensure specified quality of services at all levels of operations
- Ensure healthy and harmonious relationship with the sending locations
- Interface with the client / agent / custodian for resolution vide client calls / emails.
- Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
- Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
- Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
- Generating reports in order to obtain periodic information on the inquiries received
- Always adhere to KOP and KPI Guidelines
- Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
- Deliver daily assigned productivity target by meeting the required quality score
- Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
- Always adhere to KOP and KPI Guidelines
Your skills and experience
- Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
- Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
- Good written verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
- Good typing speed with accuracy, MS Office (especially MS excel)
- Ability to provide high transaction productivity and high level of attention to detail.
- Flexibility to work in the shifts