Job Description
- Minimum qualification required is a graduate,with fluency in speaking English
- Required a receptionist who has minimum work experience of 2 years in any Hospital or Hospitality sector in front desk,in managing Calls, managing booking softwares,Client Appointments,Data entry,Billing inventory management
RoleFront Office
Industry TypeMedical Services / Hospital
Functional AreaAdministration & Facilities
Employment TypeFull Time, Permanent
Role CategoryAdministration
Education
UG :Any Graduate
PG :Post Graduation Not Required
Key Skills
Front office
Job description
The Customer Care Support Exec/ Agent/ Officer will be responsible for making the customers experience the best it can be.
- Responsible for effectively, efficiently and promptly responding to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction.
- Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner.
- Competent in the use of company systems to support in treatment status and sales status follow up.
- Assist clinical support , review appointment set-up, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc.
* timely response to CRM , SEM enquiries
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site.
- Maintain a basic knowledge in dental concepts and topics.
- Support marketing in material preparation and translations
- Participate in special projects and/or training when requested.
In this role, you ll need
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
- 2 Years customer service or sales administrator work experience a plus in a medical/dental setting customer-based environment.
- Well Versed with MS Office (MS Word, Excel, Powerpoint)
- A college degree
LANGUAGE SKILLS
- Fluency in English
- Ability to read and interpret basic documents.
- Ability to write routine reports and
- Ability to communicate effectively with customers.
- Patience
- Attentiveness
- Ability to handle surprises
- Empathy
- Willingness to Learn
- Tenacity
- Persuasion Skills
- Operational flexibility
Employment TypeFull Time, Permanent
Role CategoryVoice / Blended
Education
UG :Any Graduate
PG :Any Postgraduate