Job Description
Join us as a Senior Technician on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• Minimum of 2 years of related experience
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Desirable Requirements
• Experience with job-associated databases or software.