Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
Language Qualification
English Language: fluent in reading, writing and speaking.
Must have
Knowledge and proficiency in one or more of the following System Center applications is a must. Architecture, installation, configuration and troubleshooting
Proficiency in System Center Virtual Machine Manager (SCVMM)
System Center Operations Manager (SCOM)
System Center Service manager (SCSM)
System Center Orchestrator (SCO)
Foundation concepts:
Reasonable/moderate knowledge on
Knowledge on Microsoft Windows technologies. Concepts on Operating System, Disk, Storage and cluster. Understanding of WMI, COM/DCOM.
SQL - Basic SQL Server Administration concepts. Exposure on SQL with IIS will be preferred.
Delict, a fast-growing organization, has about 30+ SAP Consultants on its Payrolls. We are recognized for our excellent services and rated by our customers as a company with great potential. We believe in establishing sustainable business relationships and nurturing it for a long-term growth. Delict has also helped IT companies in identifying Human Resources with right skill-sets for direct employment in SAP and non-SAP domains. Delict understands its customers needs for ever-changing skill-sets to meet the market challenges and fulfil the demands rapidly. Our team is always working to bring the best in the market in the shortest possible time while adhering to all legal requirements and within ethical boundaries.
Bhubaneswar, Noida, Hyderabad
Delict Technology Services Pvt.Ltd