Job Description
Roles and Responsibilities
Developing and sustaining long-lasting relationships with customers.
Screening, recruiting, and training sales employees. Calling potential customers to explain company products and encourage purchases.
Answering customers' questions and escalating complex issues to the relevant departments as needed.
Developing in-depth knowledge of company products.
Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
Collaborating with the marketing department to ensure that the company is reaching its target audience.
Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
Analysing competitors' products to determine product features, benefits, shortfalls, and market success.
Appointment of SS/CSA and Distributors. Maintaining and increasing sales of your company's products.
Reaching the targets and goals set for your area. Establishing, maintaining and expanding your customer base.
Servicing the needs of your existing customers. Increasing business opportunities through various routes to market.
Setting sales targets for individual reps and your team as a whole. Developing sales strategies and setting targets.
Monitoring your team's performance and motivating them to reach targets. Compiling and analysing sales figures.
Possibly dealing with some major customer accounts yourself. Collecting customer feedback and market research.
Keeping up to date with products and competitors.
Desired Candidate Profile
Any Graduation + M.B.A
3 Years To 6 Years in FMCG Sales (General Trade)