Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centres. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

• Project Role: SW/Application Tech Support Practitioner
• Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level:12
• Work Experience:1-2.5 years
• Work location: Gurugram
• Must-Have Skills: Customer Service Operations
• Good To Have Skills: Desktop Transformation
• Job Requirements :
  • • Key Responsibilities: 1 - Taking ownership of customer issues reported solving their problems through by providing resolution 2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
   
  • • Technical Experience: 1-Installation configuration of various applications 2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc 3-Engineer ensure proper logging of all issues 4-Document technical issues in the knowledge database 5-Should possess the ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage 6-Keep track of users system issues until resolved by adhering to the SLA
   
  • • Professional Attributes: 1 - Good technical skills should possess with current technology 2 - Good communication skills both written verbal 3 - Should be a Tech-Savviness 4 - Flexible to work in all shift under pressure situations 5 - Good analytical skill
   
  • Educational Qualification: Diploma/BE in computer technology Should be completed 15 years full-time education Additional Inform