Job Description
Designation: Technical Support Engineer.
* Immediate Joiners Required
Roles and Responsibilities :
- Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support, and Product Queries.
- Technical Support includes queries related to consumer products and resolving the issues related to this device
- Customer Support includes queries related to warranty and RMA Status
- These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure
- Any call or email that requires next-level attention or assistance should be escalated appropriately to the SME via CRM
- Excellent Verbal & Written Communication skills
- Flexible to work in Night shifts
Skill Sets Required :
- Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
- Added advantage if familiar with Mac, Linux, and Virtualization concept (VMware/virtual box)
- Logical thinking, problem-solving skills; Practical approach to troubleshooting and understanding a reported issue.
Key Competencies:
Strength in communication, teamwork, processes, and customer orientation, especially friendly and kind behavior on the phone.
Job Location:
CSS Corp Pvt Ltd,
Ambit IT Park, Chennai - 600 058
Perks and Benefits :
Excellent career growth
Cab is provided
Best learning exposure
Internal Job Posting
5 days of working in a week