Job Description
PROCESS EXECUTIVE (Non Voice)
Years of Exp : 0-10 months
Education : Graduate (exclusion: Tech graduates)
Skillset : Non-voice process
Reporting: Team Lead / Team Manager - B&L
Location: Delhi/ Noida Ncr
Job Description:
Qualification:
• Graduate (exclusion: Tech graduates)
Responsibility:
Business / Customer:
- Minimal Customer interaction under guidance• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
Project / Process:
- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager
• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
Knowledge Management:
- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies
People/Team Management:
- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance