Job Description
Manager - Ops Transformation
Qualification:
Education:
Any Graduate (preferably - MBA/ MCA/Btech)
- Excellent verbal and written communications skills and English proficiency.
- Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.
- Hands on Knowledge of using\providing solutions in Capital Markets or Capital Markets products.
- Indepth understanding of SDLC preferably AGILE.
- Relevant Experience of BA (min 45 Years ).
- Flexibility to work at different location.
Responsibility:
Stakeholder/Business Management:
Act as a point of contact for Project and Program managers for all questions related to task assigned
- ' Provide regular status updates and track all KPI's/ Metrics related to all project tasks assigned.
- collaborates and Interacts with teams spread across geographies specific to tasks assigned.
- Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.
- Work with reporting manager for high billable utilization and productive engagement during nonbilled period.
- Participate and provide inputs during Solution development activities with the change team.
Knowledge Management:
Builds case studies in all projects executed during and towards end of project
- ' Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.
- Actively participates in Knowledg sharing session.
- Performs industry research on emerging topics and shares with wider teams.
Customer Relationship Management:
Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals
- Ensure participation in periodic client meetings and contribute effectively on expected tasks.
- Manage all project related queries and engage the Cognizant Manager during any escalations.
- ' Develop indepth understanding of client infrastructure and products used.
- Proactively identify issues andd escalate as appropriate.
- Build relationships with program managers or portfolio owners in the customer organization.
- Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.
Process Improvements and Adherence:
Regularly participate in the discussions with the client and identify improvement opportunities
Project delivery (Functional Skills):
Demonstrates usage of Industry/Cognizant/Client standard methodologies and tools for Requirements Gathering
- Execute and/or support functional testing/UAT.
- Assist in formulating recommendations.
- Identify tasks and activities required to prepare a project plan.
- Can perform stakeholder interviewing to understand current process and gather new requirements.
- Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.
- Able to construct a detailed and complex process flows and models.
- Ability to write detailed and complex requirements documents.
- Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.
- Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.
Good To Have Skills
- Record to Report-Accounting
Employee Status : Full Time Employee
Shift : Day Job
Travel : No