Job Description

Manager - Ops Transformation

Qualification:

Education:

Any Graduate (preferably - MBA/ MCA/Btech)

• Excellent verbal and written communications skills and English proficiency.

• Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MSVisio.

• Hands on Knowledge of using\providing solutions in Capital Markets or Capital Markets products.

• Indepth understanding of SDLC preferably AGILE.

• Relevant Experience of BA (min 45 Years ).

• Flexibility to work at different location.

Responsibility:

Stakeholder/Business Management:

Act as a point of contact for Project and Program managers for all questions related to task assigned

• ' Provide regular status updates and track all KPI's/ Metrics related to all project tasks assigned.

• collaborates and Interacts with teams spread across geographies specific to tasks assigned.

• Ensures adherence to business and compliance requirements (timesheets, billing inputs, CBT's, expense reports) across both client and internal stakeholders.

• Work with reporting manager for high billable utilization and productive engagement during nonbilled period.

• Participate and provide inputs during Solution development activities with the change team.

Knowledge Management:

Builds case studies in all projects executed during and towards end of project

• ' Development of Knowledge Assets like Business flows, system flows and other relevant artifacts in the domains supported.

• Actively participates in Knowledg sharing session.

• Performs industry research on emerging topics and shares with wider teams.

Customer Relationship Management:

Actively engage with client PM's and BA's to understand Project plan, key deliverables & milestones, specific tasks assigned with relevant client approvals

• Ensure participation in periodic client meetings and contribute effectively on expected tasks.

• Manage all project related queries and engage the Cognizant Manager during any escalations.

• ' Develop indepth understanding of client infrastructure and products used.

• Proactively identify issues andd escalate as appropriate.

• Build relationships with program managers or portfolio owners in the customer organization.

• Act as a point of contact for Project and Program managers (when required) in the areas of quality assurance, risk control, project management and SDLC.

Process Improvements and Adherence:

Regularly participate in the discussions with the client and identify improvement opportunities

Project delivery (Functional Skills):

Demonstrates usage of Industry/Cognizant/Client standard methodologies and tools for Requirements Gathering

• Execute and/or support functional testing/UAT.

• Assist in formulating recommendations.

• Identify tasks and activities required to prepare a project plan.

• Can perform stakeholder interviewing to understand current process and gather new requirements.

• Has working experience of other elicitation techniques such as scenarios, prototyping and workshops.

• Able to construct a detailed and complex process flows and models.

• Ability to write detailed and complex requirements documents.

• Demostrates sounds understanding of one or more project approaches such as Waterfall, Agile and Iterative Understands the project lifecycle and can contribute as BA in each stage.

• Exhibit a clear understanding of task related expectations Meet quality expectations for work that is assigned.

Good To Have Skills

• MS Excel

• Record to Report-Accounting

Employee Status : Full Time Employee

Shift : Day Job

Travel : No