Job Description
Roles and Responsibilities :
Job Title: Field Support Engineer
Job Location: Hyderabad, Karimnagar, Nizamabad, Anantapur (AP), Bhimavaram (AP), Nellore (AP), Ongole (AP)
Job Type: Full Time
Company Name: CMS Info System Limited
WWW.CMS.COM
Mandatory: Proficiency in English & Telugu Language is mandatory
Job & Responsibilities :
1. Responsible for site visitors to deliver the service as per defined SLA
2. Installation, Breakdown, Preventive maintenance, Hardware up-gradation, Software upgradation, and other task completion as per agreed TAT
3. Regular interaction with internal and external customer
4. Document submission to territory office for the completed task
5. Deliver the Service in the fast-changing requirement
6. Real-time updating of all movement in the CRM based application
7. Responsible for continuous improved service delivery with a target of <3% breakdown, <3% MTBF, and 100% PM completion as per SLA
8. Responsible for a defined location including customer satisfaction, quality service delivery, invoice submission, and support in payment collection
Desired Candidate Profile :
Educational Qualification :
Bachelor in technology / Diploma in Engineering / Graduate with Basic Technical troubleshooting skill
Computer Skill :
1. Computer Hardware and Software
2. Microsoft office
Additional Skills Required :
1. Communication skill (Proficiency in English & Telugu Language is mandatory)
2. Hardware failure diagnostics skill
3. Handle customer query and answer
NOTES :
1. This is a field support profile job and extensive traveling on daily basis is part of the job profile.
2. Candidate should have their own Bike and an average of 100km daily bike riding is included in the job profile.
3. Job nature is 24x7
Regards,
HR Team