Job Description

Roles and Responsibilities

Lead Global Transition Financial Shared Services. (Deputy Manager)

• Business Analysis: Understand the cost benefit analysis of the business model and ensure smooth transition of processes to the FSSE.
• Leadership: Provide leadership closely working with the Director FSSC in establishing structured Operation Framework and Resources by Process identification, Mapping and Migration.
• SLAs: Work closely with the Director FSSC to set-up controls across the level for establishing quality SLAs (Service Level Agreements) with business entities.
• Review Process: Establish structured Review mechanism for periodic reviews to ensure compliances are on track conducts pre & post-compliance reviews and formalize audit and review metrics for process adherence rates and KPIs.
• People Management: Work closely with the Director-FSSC to ensure workforce management in the most cost optimization environment however not compromising with the quality of the resources. Including identification & deployment of resources along with development of CTBs (Critical to Business) areas & business delivery modules.
• Service Partners: Help Director – FSSC for strategic positioning of the company by tying-up with right Service Partners ensuring economies of scale with technology and solutions.
• Enhancing Capabilities: Set up an Analytics team to perform Financial Planning & Analysis capabilities and develop strong problem solving skills at the shared service centre.
• KPIs: Identifying & developing SOP’s in relation to client SLA’s and also defining KPA’s & KPI’s with strict adherence to Quality.
• Contingency Planning: Recommend and implement strategies along with Monitoring & Contingency Planning.
• Performance Metrics: Work closely with the Director-FSSC for the reporting and monitoring of the KPI’s and recommending/ implementing the changes in processes, applications, scheduling, training etc. to improve the performance of the centre.
• MIS: Set-up a structured and periodic MIS for business transparency and clarity for effective reviews and business decisions.

Desired Candidate Profile

• B. Com/BBA/MBA from Premium institute. PMO experience in the FSSC environment is an added advantage.
• At least 12 years (10 years of Post Qualification Experience), predominantly in the shared services environment.
• Candidate should have good experience in - Due Diligence Proposal, Transition plan for new migration, Standardization of process globally, PTP, OTC, RTR, Cross Culture Training plan, Last mile migration.
• Excellent communication is a must.
• Ability to collaborate with peer group, business partners and the management to derive greater results to the organization
• Flexibility to travel, wherever needed
• Six Sigma / Lean Sigma orientation is an added advantage
• Must be able to lead teams in an unstructured environment
• Should be ready to work out of Chennai.