Job Description

CashKaro and EarnKaro are two of Indias fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be Indias next unicorn.

Roles and Responsibilities -

• Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
• Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
• Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
• Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
• Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Desired Candidate Profile

• 6-12 months of managing a team of customer experience specialists
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer service
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment

Perks and Benefits

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits  Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks  Come and get to join us for in-house events, team outings, dinner catchups, and much more.