Job Description

Job Role:
You will start your exciting journey at BYJUS as a Customer Success Expert. You will guide
users who are part of the Learning Program as well as those who are falling in love with BYJU'S
each day and intend to make us an integral part of their learning journey. Your key role is to
ensure that the user has a seamless experience from the time of making the purchase until the
time the product is totally functional and beyond.
Required skillsets:
If you are:
• A strong believer that good education along with good guidance can create an everlasting
impact and culminate in Student Success
• Driven by the idea of creating a world-class learning platform by delivering impeccable
service
• Someone who has strong communication skills and can persevere
• Passionate about changing the way millions of children learn globally
• Super energetic and driven to spread positive energy over the call
• Interested in speaking to & guiding users to ensure the best experience
• Committed to meeting timelines and maintaining the highest quality standards
• A keen and quick learner
Package 3.5 lakhs (fixed CTC) + 25k retention bonus amount (Will be given after completion of
one year) + 25k variable\performance pay (Will be given after completion of one year
depending on the performance).
Working hours: 10 AM to 8 PM
Working Days: 5 Days a week. (2 weeks offs on the Weekdays)