Customer Care Executive - Bisleri International Pvt. Ltd. - Kolkata job in Kolkata by Bisleri International Pvt. Ltd. for 2 - 7 Years Experience

Customer Care Executive - Bisleri International Pvt. Ltd. - Kolkata

Bisleri International Pvt. Ltd.

2 Years - 7 Years
2.50 - 3.50 Lacs p.a.
Kolkata

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Posted: 15/06/2022

Job Description

Company - Bisleri International Pvt. Ltd.

Designation: Customer Care Executive (Co. payroll)
Location: Kolkata

Languages: Fluency in English, Bengali, Hindi
Responsibilities:

1. Will be responsible for all the Customer Care related activities.
2. Handle customer Complaints, In-Bound calls, Out-Bound calls.
3. Maintain Customer complaint records and forward to respective Quality team for proper
solution and follow-up for complaint closure. Solve customer query and provide information.
4. Responsible for Order Taking from clients.
5. Working on CRM and manage the reports.
6. Prepare various reports as required by management for customer care.
7. Any other activities assigned by the management.

Preferable Candidates:

- Fluency in English with strong networking and communication skills.
- Good with excel, presentations and data analysis.
- Experience with service industry/Call centers.

Job Information

Job Type: Full Time
Industry: FMCG
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: Customer Care Executive
Key Skills: BPO Customer Service International Call Center Inbound Calls process associate Voice Process Outbound Calling Customer Relationship Telecalling Customer Care Customer Complaints Call Center Customer Handling CRM

About Company

Bisleri International Pvt. Ltd.
Bisleri is the leading brand in the bottled water industry. We are the pioneers, having a nation wide network for manufacturing, sales and distribution.