This position exists to process correspondences issued by United States Patent & Trademark office (PTO or USPTO), patent offices worldwide and the filing documents submitted in PTO during the patent & trademarks life cycle. The main purpose of the role is to review, docket, de-docket information received from PTOs, law firms, agents and clients into Intellectual property management system (IPMS) and routing the said information to the appropriate attorneys or paralegals for action. The position is also responsible for coming up with self-improvement initiatives to drive client delight, building capability within the limits of functional policies and guidelines.
Docketing: calendaring the statutory & non-statutory deadlines in Intellectual Property Management System (IPMS) along with relevant documents to preserve IP rights.
De-docketing: perform or close the calendared events in IPMS, once the requisite action is completed or cancelled respectively.
Prioritize daily docketing/de-docketing requests and other allocated tasks as agreed with client to complete in each day to keep IPMS current and correct.
Review patent & trademarks prosecution related documents (US & Non-US) received via mail or shared site and update/create the records in IPMS as per the standard operating procedures (SOP).
Effective communication with Attorneys, Paralegals, Law firms, Foreign agents and other stake holders to seek instructions and clarification on certain tasks.
Create and update patent & trademarks records in IPMS along with family linking of direct and subject matter related (SMR) applications.
Maintain the data integrity of IPMS and proactively monitoring the docket to ensure that all PTO & client deadlines are met.
Facilitate timely filing of patent and trademarks application & office action response through order letters and other required instructions.
Facilitate accurate and timely payment of all PTO fees including the maintenance fees; coordinate with client for payment instructions and coordinate with annuity service providers or law firms.
Abreast of changes in PTO guidelines and procedures and extend support to team with process related inputs.
Acknowledge completion of work through work allocation tool or Time Tracking Systems (TTS).
Improvise on standard of deliverables based on feedbacks from Quality Reviewer.
Attend conference calls with client to support the supervisor with process related inputs.
Suggesting process improvement opportunities and support during implementation
Assist supervisors in preparation of reports based on data stored in IPMS.
Schedule adherence to CPA policies.
Meeting expectations with individual, team as well as personal development goals.
Ensure compliance with CPA Globals Code of Business Ethics and Corporate Conduct
Client including external vendors - Law firms, Annuity service providers etc.
CPA Global Filing and Prosecution teams
IP Operations function heads
Continuous Improvement team
IP Knowledge with experience to work on different IPMS' is added advantage and preferable
Good written & verbal communication skills
Basic MS office: Proficiency in Microsoft office suite programs, including Word, Excel, Outlook, etc.
Team player: Encourage team bonding and ability to work cohesively
Eye for detail; High concentration and focus
B.Sc. /M.Sc., B. Com, BBA, BCA, BA graduates with minimum 50% aggregate
Freshers from 2019-20 batch
Experienced candidates with minimum 18 months of work experience
Function : BPO/ITES/Tele caller/Customer Care, Top Management
Specilizations: Voice Process - Both BPO Type, Other Customer Service
CPA Global is the world's top intellectual property (IP) management and IP software specialist, and a leading provider of outsourced legal services. With offices across Europe, the United States and the Asia Pacific, CPA Global supports many of the world's best-known corporations and law firms with a range of IP and broader legal support services, helping them to manage risk, cost and capacity, and realize greater value for their businesses and IP assets. Clients include leading Fortune 500 and FTSE companies, and two-thirds of the Global Lawyer 100.