Job Description

Requirement Details Job Title/Designation:

Backend Executive (Fix General Shift All Sunday & 2 Sat off)

Job Description:

Urgent opening for Back office (email, chat & letter) Maha-Nagar Gas process
Job Description :

Job Description of Back office agents.

Shift time - 9am to 6pm fixed
Salary - 8,600 in hand gross 11,600
Training 15 days paid .

Sunday fixed & alternate Saturday's off

To provide best services on the desired information to customers/prospects approaching the company through emails and letters

To address consumer Complaint/Queries/Service (CQS) request as satisfactorily as possible and to reply to them in a courteous and time bound manner.

To follow all the processes, procedures and protocols in lieu of the duties handled, as decided and amended by the company from time to time.

Entering / updating all customer interactions in the system logically and correctly.

Forwarding documents letters and coordinating with concerned department/responsible persons for follow up and feedback.

Filling of all reports on daily basis.

Dispatching documents as per customers requirement.

Reporting to Assistant Team Leader/Team Leaders.