Back-end Executive (Chat, Email & Letter)

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Requirement Details Job Title/Designation:

Backend Executive (Fix General Shift All Sunday & 2 Sat off)

Job Description:

Urgent opening for Back office (email, chat & letter) Maha-Nagar Gas process
Job Description :

Job Description of Back office agents.

Shift time - 9am to 6pm fixed
Salary - 8,600 in hand gross 11,600
Training 15 days paid .

Sunday fixed & alternate Saturday's off

To provide best services on the desired information to customers/prospects approaching the company through emails and letters

To address consumer Complaint/Queries/Service (CQS) request as satisfactorily as possible and to reply to them in a courteous and time bound manner.

To follow all the processes, procedures and protocols in lieu of the duties handled, as decided and amended by the company from time to time.

Entering / updating all customer interactions in the system logically and correctly.

Forwarding documents letters and coordinating with concerned department/responsible persons for follow up and feedback.

Filling of all reports on daily basis.

Dispatching documents as per customers requirement.

Reporting to Assistant Team Leader/Team Leaders.

Job Type: Full Time
Industry: CRM/CallCentres/BPO/ITES/Med.Trans
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: Back-end/Transactions Processing
Qulification: 12th
Key Skills: Back Office Executive BPO Email Support Backend Email Back Office Chat Non Voice General Shift

ONE POINT ONE SOLUTIONS LIMITED
One Point One Solutions Ltd. is one of the leading domestic Business Process Management (BPM) Companies today. We are one of the very few domestic BPM Company to get listed on NSE Emerge. We currently have 5 delivery centres in strategic locations around the country; Mumbai, Gurgaon, Bangalore and Indore. We are the partners of choice for over 35 marquee clients, including some of the world€™s Fortune 1000 companies. As a leading provider for Information Technology Enabled Services (ITES) to businesses in various industries such as Telecommunication, Banking and Financial Services, Insurance, Airlines and Travel, NGO and Government sectors in the domestic market, our backbone is our extensive back-end support. Every 1POINT1 location is a state-of-the-art center that provides 360-degree site resources and a varied talent pool. Our teams of over 4000 professionals are young, dynamic and led by industry veterans with years of experience across sectors and verticals. This allows us to support linguistic and specialized requirements through our seamless integration of people and technology