Job Description
Dear Candidate,
Greetings from ACT Fibernet, we are hiring for Field Network Engineer in Chennai.
JOB TITLE: Field Network Engineer
Location: Chennai
Purpose of the Role:
Responsible for 100% customer service and maintenance of network element on the field in the designated area
Role Description:
Key Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that the switches in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross-functional teams
4. Maintain the network database and submit the required report to the reporting manager at regular intervals
5. Attend customer complaints on the field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ troubleshooting
7. Monitor NMS through relevant application and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. 100% compliance with safety and cardinal rules
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level
Key Result Areas:
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence, and bringing in areas of improvement for process betterment in the organization
Work Experience
1 to 6 yrs (Relevant exp)
Immediate joiners are preferred.
Mandate:
1. Must be flexible with timings and rotational week offs
2. Candidate Must have the following documents, without which will not be considered
a. 10th mark sheet
b. 12th mark sheet or
c. Diploma / ITI / Graduation mark sheet
d. Pan Card
e. Aadhar card (Front & Back)
f. Driving License
NOTE: Documents submitted should be true and factual, any fake documents/details found in the information provided will lead to termination from services with immediate effect. All the information provided by you will go through the company's background verification process
Thanks & Regards
ACT HR Team